As the level 3 restrictions for the greater Melbourne area are about to come into place tonight, we thought we would send out a email explaining how we will be moving forward and helping our customers through this time.
At this stage we are staying open for business and do not foresee any closure of our shop moving forward into the next 6 weeks of restrictions. We have stepped up our level of safety to keep everything as safe as possible as we print customer orders.
For example any orders being picked up from our shop here in Ringwood will be contact free, when customers arrive we would ask that you remain in your vehicle and call to notify us that you are here, we can then bring out your order just outside our roller door ready for you to collect.
This allows you to collect your order without having touch any common area surfaces like door handles, doorbells etc.
We are also not booking in any face to face consultation meetings here in our showroom until after restrictions are lifted, we of course are more than happy to chat in detail over the phone or via email about any upcoming orders or questions you might have.
It goes without saying this is a hard and challenging time for everyone and we are all in this together.
While it is really difficult not being able to follow our normal customer service standards, like shaking a customers hand, proudly showing them their completed prints and personally thanking them for their order and maybe discussing the next print run in our showroom, we are making sure to do our part to stay safe and have minimal contact during this time.
We thank you for your patience and understanding while we all work through this situation.
A massive shout and thank you to all our customers for their ongoing support.
If you have any questions at all or would like to discuss potential future orders, please don’t hesitate to get in touch.
Stay safe out there and support your local businesses around you, that can really make a difference.
Born and Thread Management
Email Us Directly –
Chat over the Phone –
0404 834 306
03 9933 4249