FREQUENTLY ASKED QUESTIONS

WHAT IS THE MINIMUM ORDER AMOUNT?

Our minimum order is 20 tees, this really helps keep the overall cost down per unit as screen print production is geared more towards bulk print runs.
Explained simply, the time spent to prepare a print run is the same if you are printing 20 tees or 200 tees. Which is why print pricing is cheaper the more you print!

 

HOW LONG WILL MY ORDER TAKE?

The standard order turnaround is 10 business days, this begins after we have received your 50% order deposit, digital artwork and order information.
However, for an extra fee we can offer a rush service where our print schedule allows.

Please let us know when placing your order if you need it completed sooner that 10 business days and we will advise you of the costs involved with placing a rush order.

 

WHAT BRANDS DO YOU RECOMMEND?

We do have recommended and trusted brands that we use, you can check them out by going to our Products page.
There are many other brands we can source and supply for printing, so if you have a particular style or product in mind, please don’t hesitate to let us know.

 

DO YOU ONLY PRINT ONTO T-SHIRTS?

Not at all, t-shirts are our passion and our specialty, but we do print onto a wide range of items. Including hoodies, crewnecks, polos, longsleeve t-shirts, caps, tote bags, tea towels, business cards, stickers, bottle openers and a host of other promotional items.

We like to be versatile so that you don’t have to run from place to place, at Born and Thread we are proud to be your one stop shop for printing.

 

CAN I GET A SAMPLE T-SHIRT SENT TO ME?

We understand that sometimes you just need to try it on and make sure its the right fit for you or your customers, we can happily arrange to have samples sent to you so you can check the sizing, style and colours.

Sample garments will need to be paid for prior to being sent to you, but once you are happy with them you can keep them or you can send them back and we will credit the cost of the sample tees towards your order. (Credit does not include postage costs).

 

CAN I SUPPLY MY OWN T-SHIRTS?

While we understand you might have t-shirts or garments on hand that you want to use for printing, we prefer to print onto garments we supply to ensure there will be no printing or curing issues at time of production. However let us know the brand of t-shirts or garments you have and we can let you know if they are suitable to be printed!

The garments we supply and recommend are perfect for screen printing and achieve the best possible printing results, you can see our range of garments on our Products page.

Please note – if you have a particular style of t-shirt or garment in mind, we do have access to a huge range of t-shirts and garments.  In most cases we can find the style you have in mind, please don’t hesitate to let us know what your looking for.

 

WHY DO I NEED TO APPROVE THE MOCKUP?

The mockup is sent through once your order has been placed and we have received your design artwork.

It is really important that you look over all the information supplied in your mockup, this is to ensure that prior to print production, everything is accurate and what will be used for the printing specifications.

The mockup has specific information for you to approve, including the print colours (PMS Pantone Solid Coated), print placement and print size. It also gives you a chance to check all the spelling, print sizes and garment styles are correct.

 

WILL THERE BE SETUP COSTS FOR A REPEAT ORDER?

Nope, we keep it simple! We don’t charge setup costs for a reprint order. If we have printed your design in a previous order we are more than happy to reprint with no setup costs, as we would already have everything we need ready to go! The only exception to this is if you need to have the previously printed design resized or if you want change the design in any way, that would mean we would need to make a new set of screens to print your order.

If you do decide to change the size or the design in any way, that is no problem at all it just requires new setup costs for the film positives and screens to be made ready for print production.

 

WHAT FILE TYPE DO YOU REQUIRE FOR MY ARTWORK?

Our preferred file type for artwork is vector, commonly made in Adobe Illustrator.

Supplying us with a high quality design artwork file is crucial for getting the best print results, if you cannot supply a vector file we can work with Adobe Photoshop files.

When supplying a Photoshop file we require a minimum of 300dpi at 30cms wide.

You can use our T-shirt Template file on our Resources page to help you mockup your design in either Adobe Illustrator or Adobe Photoshop.

But don’t worry, we are here to help you. Our talented artwork team will be able to look at the artwork you have on file and let you know what is suitable for print.

 

WHAT IS THE DIFFERENCE BETWEEN RASTER AND VECTOR ARTWORK FILES?

Raster files are images made up of pixels, which pre determines the print quality.

Vector files are made of a specific mathematical formula that is made up of curves and points, basically you can shrink and enlarge a vector image without any loss of quality.

Making it the perfect format for t-shirt printing, because we can resize your artwork for print without any pixelation issues.

 

CAN YOU DESIGN ARTWORK FOR ME?

Yes we can! Our design team can handle all your artwork needs, we know exactly how to make a great design with t-shirt printing in mind.  We have extensive experience in apparel branding, company logos, business cards, die cut stickers and much more.

Our rate is $55 per hour for design work and we will always quote the time and cost involved with any designs that need to be created, redrawn or modified for print.

 

AM I LIMITED ON HOW MANY COLOURS I CAN PRINT?

There is limit to how many colours we can print in one design, each customers artwork can vary but typically the maximum is 9 colours we can print.

If you artwork has more than 9 colours there are a couple of options we can use to make it printable, we can either reduce the colours in your design or we can look at other methods of printing that may be suitable.

 

WHAT ARE THE AVAILABLE PRINT SIZES?

Below we have outlined our 2 print sizes options, but keep in mind your design needs to fit on the t-shirt sizes you have specified in your order.  Once you have placed your order we will help determine the best print size to fit across your requested t-shirts.

  • Standard Print Size – 280mm W x 400mm H (A3 Print Size Maximum)
  • Large Print Size – 400mm W x 520mm H (Oversize Print Maximum)

 

MY ORDER IS COMPLETED, WHAT HAPPENS NOW?

Once your order has been completed, we will notify you to make final payment on your order invoice. When we have received the final payment, your order will be dispatched to your supplied address via courier.

For metro Melbourne we use Australia Post which will be delivered directly to your work or home address.

For interstate delivery it can take up to 3 – 5 business days for delivery, please allow this extra delivery time on top of our 10 business day production time.

After your order has been dispatched we will then email you with the tracking information for your peace of mind.

Please note – all deliveries must be able to be received during business hours, unfortunately we are not able to deliver to a specific time of day.

If you are providing a residential delivery address, please make sure you are able to receive delivery during business hours. Otherwise if you are not home during business hours, please provide an alternative delivery address (work etc) where you can receive and sign for your delivery during business hours.

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